Reference

Terms Conditions That Govern Your Account on lokaltoto

These terms set out the rules that apply when you open an account, make deposits through DANA, OVO, or GoPay, and access any part of the lokaltoto lobby.

Account eligibility appliesDANA, OVO, GoPay transactions coveredJurisdiction-dependent accessAccount holder responsibilitiesAmendments notified via platform

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How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available around the clock. Reach us through live chat directly inside the lobby, or send a message via the email address listed in your account settings. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat window inside your account dashboard any time. Our team handles terms clarifications, account access questions, and transaction disputes through this channel.

Email Support Send a written query to the support email shown in your account settings. Useful for formal terms disputes or requests that need a written record for your files.

Account Help Centre The Help section inside your account covers common terms questions — eligibility, account suspension rules, and how to request a data review — without needing to contact us directly.

What These Terms Cover and How They Apply

lokaltoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every action you take on lokaltoto — from the moment you register an account to each deposit you send via DANA, OVO, or GoPay, and every withdrawal request you submit. They define what we expect from you and what you can expect

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from us in return. We may update these terms when regulations or platform operations require it; when that happens, we post the revised version on this page and the updated terms take effect from the date shown. Continued use of your account after an update means
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you accept the revised terms. If any section conflicts with the law applicable in your region, that section is read as narrowly as the law requires — the rest of the terms remain in force. These terms do not override rights you hold under applicable Indonesian
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consumer protection rules. Access to the platform and its features depends on local law and is available only in eligible regions. Players in Bekasi and Tangerang access the lobby under the same terms as all other eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

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How We Handle Your Account Data and Security

Your account data is stored with encryption in transit and at rest. We collect only what is needed to operate your account, process DANA, OVO, and GoPay transactions, and meet our obligations under applicable law. We do not sell your personal data to third parties. You can request a summary of the data we hold on your account by contacting support through live chat or email — we will respond within the timeframe required by applicable rules.

Data Retention We keep account and transaction records for as long as required by applicable law. Once the retention period ends, data is deleted or anonymised according to our internal schedule.

Cookie Use We use cookies to keep your session active and to remember your account preferences. You can adjust cookie settings in your browser; some features may not work if essential cookies are disabled.

Account Security Your account is protected by password and OTP verification on login. Never share your OTP with anyone — our team will never ask for it through chat, email, or any other channel.

Data Requests To request access to, correction of, or deletion of your account data, contact support in writing. We will confirm receipt and process your request in line with applicable data rules.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, data rights, and what happens when terms change.

These terms apply to anyone who opens an account on lokaltoto and accesses the platform from an eligible region where local law permits. By registering, you confirm you meet the eligibility conditions set out here.

We post the updated version on this page with the effective date. Continuing to use your account after that date means you accept the new terms. We recommend checking this page periodically.

Yes. Deposits and withdrawals via DANA, OVO, and GoPay are all governed by these terms. Keep your in-app transaction records as they may be needed during any account or payment query.

Contact our support team via live chat or the email address in your account settings. Submit your request in writing and we will respond within the timeframe required by applicable rules.

Change your password immediately and contact support through live chat. We will review your account activity and, if needed, place a temporary hold while the matter is investigated.

No. These terms operate alongside applicable Indonesian consumer protection rules. Where any section conflicts with those rules, the applicable law takes precedence for your account.

Terms Conditions That Govern Your Account on lokaltoto

How to Reach Us About These Terms

How We Handle Your Account Data and Security

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens when the terms are updated?

03 Can I use DANA, OVO, or GoPay for all transactions covered by these terms?

04 How do I request a copy of the data lokaltoto holds on my account?

05 What should I do if I think my account has been accessed without my permission?

06 Do these terms affect my rights under Indonesian consumer protection law?

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