Reference

How we operate and what governs your account

We built lokaltoto for Indonesia, and every session you open — from DANA deposits to live-table rounds — sits inside a framework shaped by regional access rules and platform obligations.

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lokaltoto How we operate and what governs your account
POLICY CONTACT

How to reach us about legal questions or account requests

If you need clarity on how eligibility rules apply to your region, want to request a copy of the data we hold, or need to submit an account-closure or correction request, we have three direct paths. Our live-chat team handles most policy questions in real time and can escalate data-access requests to the relevant team. Email support is open for detailed inquiries that need a written record. The FAQ library below covers the most common legal and account-rights questions, so start there if you want an immediate answer before reaching out.

Live chat Open the chat bubble in the bottom corner of any page — our team is online around the clock and can answer eligibility questions, explain how we handle your payment data, or start a formal data-access request for you.
Email support Send detailed legal or account-rights inquiries to the support address listed in your account settings — expect a response within one business day, faster during Indonesia daytime hours.
FAQ below Most questions about regional access, cookie use, data retention, and how to close your account are answered in the FAQ section at the bottom of this page — scan it first for a quick resolution.
DATA AND SECURITY

How we protect your information and what you control

Every piece of information you share with lokaltoto — from your mobile number at sign-up to your DANA wallet ID when you deposit — is encrypted in transit and stored behind access controls that limit who on our team can view it. We apply the same security layer to your session cookies, payment logs, and any identity documents you upload during withdrawal verification. You control several aspects of how we use your data: you can request a full record of what we hold, ask us to correct outdated details, or submit an account-closure request that triggers data deletion after we complete any required retention period.

Payment data

Your DANA, OVO, and GoPay transaction records are stored only as long as your account is active, plus a retention window after closure to handle disputes or audits — we never share these logs with third parties outside payment processors.

Session cookies

We use cookies to keep you logged in when you switch from your mobile browser to desktop, and to remember your language and lobby layout preferences — you can block non-essential cookies in your browser without losing core account functions.

Account closure

If you want to close your account permanently, contact support with your request — we will freeze the account immediately, process any pending withdrawals, and delete your personal data after the required retention period ends.

Data requests

You have the right to request a copy of all data we hold about you, ask for corrections to outdated information, or inquire about how long we keep specific records — submit any of these requests through live chat or…

Legal and account-rights questions we hear most

Access depends on the laws in your specific region — we make the platform available where local regulations permit online gaming, but we cannot guarantee service in areas where it falls outside legal boundaries. When you register, you confirm you meet local age and jurisdiction requirements.

We collect your mobile number, the wallet details you use for DANA, OVO, or GoPay deposits, and identity documents if withdrawal verification is triggered. All of this is stored securely and used only to process payments, verify your account, and maintain platform integrity.

We retain your transaction logs and registration details as long as your account is active, plus a defined period after closure to meet audit or dispute-resolution obligations. If you close your account, we delete personal data once that retention window ends.

Yes — contact our support team through live chat or email and ask for a data-access report. We will prepare a record of your account information, payment history, and session logs, then send it to the mobile number or email on file within a few business days.

Reach out to support via live chat or email with your closure request. We will freeze the account immediately, process any pending withdrawals, and schedule your personal data for deletion after the required retention period. Payment records tied to audits may be kept longer.

We do not sell or share your personal information with third parties for marketing. Payment processors see only the transaction details needed to clear your DANA, OVO, or GoPay deposits and withdrawals, and we apply encryption across all transfers to protect your data in transit.

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