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How lokaltoto Handles Your Account Privacy

Your account data — including payment details tied to DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data kept secureDANA, OVO, GoPay wallet info protectedData access on your requestNo sale of personal dataApplies where local law permits

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DATA HANDLING PRACTICES

How We Keep Your Information Safe

Account security at lokaltoto runs on a few concrete practices: encrypted storage for personal data, session tokens that expire after inactivity, and one-time verification codes sent to your registered mobile number whenever a login is attempted from an unfamiliar device. Players in Bekasi or Tangerang accessing the lobby via mobile go through the same OTP flow as any desktop session — device type does not change the security layer. Here is what each practice covers.

Encrypted Data Storage

Personal account data, including e-wallet reference numbers for DANA, OVO, and GoPay, is stored in encrypted form. Access is restricted to authorised internal processes only.

Cookie and Session Policy

We use session cookies to keep you logged in during an active visit and analytics cookies to understand how the account pages are used. No cookies are shared with third-party advertisers.

Retention and Deletion

We keep your account data for the period required under applicable rules in your eligible region. Once that period lapses, data is deleted or anonymised — we do not archive it indefinitely.

Requesting Changes to Your Data

You have the right to access, correct, or request deletion of the data we hold. Submit your request via live chat or registered email and we will confirm the action taken.

What Data We Collect and Why

lokaltoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with lokaltoto, we collect the information needed to operate your account — your registered name, email address, mobile number, and the e-wallet identifiers you use for deposits and withdrawals through DANA, OVO, or GoPay. We do not store full wallet credentials;

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we retain only the reference data needed to match your transaction to your account and process any withdrawal you request. Your device type, browser session data, and login timestamps are also recorded so we can detect unusual access patterns and protect your account from unauthorised entry.
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If you contact our support team, the conversation record is stored against your account for follow-up and quality purposes. We collect data for three specific reasons: to run your account, to process payments accurately, and to keep the account secure. We do not use your data
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to build marketing profiles for third parties, and we do not sell personal data to outside companies. Data retention follows the period required by applicable rules in eligible regions — once that period ends, account data is deleted or anonymised. You can ask us at any
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time what data we hold on you, and we will respond through the support channel you used to register.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold, request a correction, or ask us to delete your account information, reach out through any of the channels below. We aim to respond to all privacy-related requests within a reasonable timeframe. Availability depends on local law and the eligible region your account is registered under.

Common Questions About Your Privacy on lokaltoto

These are the questions we hear most often about how we handle account data. If your question is not covered here, reach us through live chat or your registered email address.

We collect your name, email, mobile number, and the e-wallet identifiers — DANA, OVO, or GoPay — you link to your account. We do not store full wallet passwords or PINs.

We do not sell personal data. We share data only where required to process your payment through the relevant e-wallet network or where local law in an eligible region requires disclosure.

Retention follows the period required under applicable rules for your eligible region. Once that period ends, your account data is deleted or anonymised — not kept on file indefinitely.

Yes. Send a request from your registered email address or open a live chat and quote your account ID. We will confirm what data we hold and how it is used.

We store only the wallet reference data needed to match transactions to your account. Full wallet credentials are never stored on our side — payment authentication happens inside your own e-wallet app.

After account closure, we retain data only for the minimum period required by applicable rules in your region. After that, data is deleted or anonymised. You can request confirmation of deletion via email.

How lokaltoto Handles Your Account Privacy

How We Keep Your Information Safe

Encrypted Data Storage

Cookie and Session Policy

Retention and Deletion

Requesting Changes to Your Data

How to Reach Us About Your Data

Common Questions About Your Privacy on lokaltoto

01 What personal data does lokaltoto collect when I open an account?

02 Does lokaltoto share my data with third parties?

03 How long does lokaltoto keep my account data?

04 Can I request a copy of the data lokaltoto holds on me?

05 How does lokaltoto protect my DANA, OVO, or GoPay payment information?

06 What happens to my data if I close my account?

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